Important Public Information

Posted 23 Feb 2011 by Swiggs Popular

The 6.3 magnitude Christchurch quake that struck yesterday afternoon has left many people dead, with many more unaccounted for. A national state of emergency has been declared this morning, and emergency response teams have mobilised and are being coordinated through the National Crisis Management Centre to comb through rubble to hunt for survivors.


Christchurch Hospital is operational, bar one evacuated ward. All South Island hospitals except Invercargill have been emptied to make way for victims. Only attend accident and emergency at the hospital if absolutely essential. The 24 hour surgery on Bealy Avenue is open. Additional triage centres have been set up for injured people at Latimer Square, Canterbury University and the Sanitarium Building in Papanui. People with minor injuries are advised to go to their local GP and medical centres. Healthline 24 hours service is staffed by registered nurses who can assess your health needs, and give advice on the best level of care on 0800 611 116.


Around 80 per cent of the city is still without water. Civil Defence says water needs to be conserved and is advising people not to take showers or baths, and not to flush the toilet. Emergency water supplies are being distributed at six primary schools from 11am. They are Redcliffs, Phillipstown, South New Brighton, Shirley, Wainoni and Lyttelton Main. The water needs to be boiled before being used for drinking. Portable toilets are being brought into the city to relieve pressure on the wastewater system which has been significantly damaged.


The following BP stations have reopened and are trading: Woodend Service Station, BP 2go Halswell, BP Connect Rolleston, BP Connect Bush Inn, BP Connect Fendalton, BP 2go Sockburn, BP Papanui, BP Westburn, Sawyers Arms BP. BP 2go Ashburton and BP 2go West Melton are only open to Emergency Services at present.

Welfare Centres

The Hagley Park welfare centre will close this evening due to forecast rain and people will be moved to the other welfare centres, Cowles Stadium in Aranui and Pioneer Stadium in Spreydon - which will open soon. Addington Raceway is not being used as a welfare centre. The public are advised to take any essential medication and personal effects with them to welfare centres. Police advise people who have evacuated their homes or buildings to report to their nearest Civil Defence sector post - usually schools. People are encouraged to walk if they can to keep traffic off the roads and not to go to work unless they work in service industries supplying food. All schools and childcare centres in the city will be closed until further notice. The city's kerbside wheelie bin collection will continue as normal tomorrow, except for in Lyttelton.

Phone systems

The Government helpline for earthquake assistance is 0800 779997. Telecom has made all payphones in Christchurch free to use, as of 3am this morning. Both Vodafone and Telecom are advising people to limit calls so as not to overload phone lines. Text messages are preferable as they do not place as much load on the network as voice calls. People should not send photos or movies over mobile networks. Yellow has made all calls to 018 originating from the Christchurch region free, as will calls from phone boxes within the Christchurch region when calling 018. Proceeds from all other 018 calls, made by consumers around the rest of the country seeking Christchurch numbers, will be donated to the Canterbury Red Cross Earthquake appeal.

Civil Defence advises you to:

* Expect aftershocks. Each time one is felt, drop, cover, and hold on.

* Check yourself first for injuries and get first aid if necessary before helping injured or trapped persons.

* Check on neighbours, friends and family in their local area.

* Assess your home or workplace for damage. If the building appears unsafe get everyone out. Use the stairs, not an elevator and when outside, watch out for fallen power lines or broken gas lines. Stay out of damaged areas.

* Look for and extinguish small fires if it is safe to do so. Fire is a significant hazard following earthquakes. * Listen to the radio for updated emergency information and instructions.

* Do not overload phone lines with non-emergency calls.

* Do not use any lifts anywhere in Christchurch.

* Do not sight-see in affected areas - this is causing congestion and impacting on response vehicles. Roads are for lifelines and emergency services.

* Help people who require special assistance - infants, elderly people, those without transportation, families who may need additional help, people with disabilities, and the people who care for them.

Welfare centres are currently at Burnside High School and Hagley Park, but more are likely to be opened. Police advise people who have evacuated their homes or buildings to report to their nearest Civil Defence sector post - usually schools. People are encouraged to walk if they can to keep traffic off the roads and not to go to work unless they work in service industries supplying food. All schools and childcare centres in the city will be closed until further notice.

Finding people

The Red Cross has established a Person Enquiry Line on 0800 733 276 or 0800 RED CROSS. For enquiries outside New Zealand the number is + 64 7 850 2199. Google has launched a people finder page and on Twitter people can find loved ones or let them know they're alright on #eqnzcontact. Mental health workers are asking those who experience mental health issues to make contact. Counselling service Lifeline is up and running for those who just need to talk 0800 543 354 or if overloaded 0800 111 757. Trauma and grief support line Skylight can be contacted on 0800 299 100 or 04 939 6767 or by email here. Canterbury SPCA afterhours emergency number 027 534 9862 until Sat 26, for animal emergencies outside normal hours.

Road closures

Fitzgerald Ave between Avonside Dr and Harvey Tce; Summit Rd from Gebbies Pass Rd to Sumner Rd; Evans Pass Rd from Sumner Rd to Wakefield Ave; Sumner Rd from Oxford St to Evans Pass Rd; Moorhouse Ave from Ferry Rd to Blenheim Rd; SH 74 between Bridle Path Rd and Simeon Qy; 74 Heathcote Valley; 74 Christchurch - Anzac Drive Bridge. The Lyttelton Tunnel has reopened but only to emergency vehicles. The tunnel canopy has been "severely damaged" and will not be open to the public until it has been replaced. Motorists should use extreme caution and should only drive if they have to. People are advised not to buy petrol unless vital so as to ensure there is sufficient fuel for emergency vehicles. Fuel supplies are okay and resupply is currently under way with service stations being resupplied from terminals from Dunedin, Timaru and Nelson. Christchurch Airport opened for domestic flights this morning and international flights will resume this afternoon. Unnecessary travel into Christchurch should be avoided. KiwiRail services out of the city have been halted. The Lyttelton Port of Christchurch has sustained serious damage and will be closed for at least 24 hours.

Flights, lost passports

Christchurch Airport opened for domestic flights this morning and international flights have resumed this afternoon. Australian passport holders or Australian Permanent Residents who have lost or misplaced their passports must report to the Australian High Commissioner's Desk at the Christchurch Airport International Arrivals Hall before checking in for their flight. Other foreign passport holders who have lost or misplaced their passports should report to the Burnside High School Welfare Centre where they can register with the Red Cross before going to the airport. The Red Cross will put them in contact with the appropriate embassy.

Blood donation

The New Zealand Blood Service says, contrary to some media reports, it does not need extra donations of blood at present. It says it has "sufficient stocks of blood at this time". Federated Farmers has asked farmers who have been affected by the quake and need help to contact them on 0800 327 646 (0800 FARMING) or email here.


Countdown's Avonhead, Hornby, Kaiapoi, Northwood, Rangiora, and Ashburton stores are open. All other stores are closed. New World's Ashburton, Bishopdale, Fendalton (limited range available), Haswell, Lincoln, Northwood, Rangiora, Rolleston stores, and Pak 'n Save's Hornby and Northlands stores are all open. All other stores are closed. All Four Squares apart from Lyttelton are open. Riccarton Bunnings Warehouse on the corner of Blenheim Road and Foster Sreet is open for essential supplies only. The Shirley branch has sustained more substantial damage and will remain closed until further notice. Westfield Riccarton Mall is closed.


The following ASB BankATMs are operational for ASB and non-ASB customers:  Barrington, 256 Barrington Street; Bishopdale, 135 Farrington Avenue; Fendalton, Corner of Ilam and Clyde Roads; Hornby, 402-414 Main South Road; Northlands, Northlands Shopping Centre; Riccarton, 112 Riccarton Road, 129 Riccarton Road, Corner Blenheim and Acheron Drives. All ASB branches will be closed until further notice.  

The following ANZ/National Bank ATMs are operational:

Addington, 269 Lincoln Road, Corner of Clarence Street; Avonhead, Avonhead Mall, 218 Withells Road; Bishopdale, 21 Bishopdale Court, 129 Farrington Avenue; Halswell, BP 2go Halswell, 246 Halswell Road; Hoon Hay, 21 Halswell Road, Hornby, National Bank ATM, National Bank Branch, 415-417 Main South Road, ANZ ATM, ANZ Branch, The Hub Hornby, 418 Main South Road; Lincoln, Super Liquor, 5D Gerald Street; Merivale, 175-177 Papanui Road, Corner of Office Road; Northwood, National Bank ATM, Supa Centa, Belfast; Riccarton, National Bank ATM, 97 Riccarton Road, Corner of Clarence Street, ANZ ATM, 37-41 Rotherham Street; Rolleston, BP Connect Rolleston, Main South Road, Corner of Tennyson Street; Spreydon, ANZ ATM and National Bank ATM, Barrington, 256 Barrington Street; Upper Riccarton, National Bank ATM, 322 Riccarton Road, National Bank ATM, Bush Inn Centre Limited, 20 Waimairi Road, Corner of Riccarton Road. All city branches are closed until further notice. 

The following BNZ ATMs are operational:

Armagh Street, 137 Armagh Street; Canterbury University, University Drive; Hereford Street; Colombo Street, Christchurch Arts Centre; Worchester Street, Carlton Corner Shell, 1 Papanui Road; Eastgate Mall, Cnr Linwood Ave and Buckleys Road; Ferrymead, Unit 9, 2 Waterman Place; Linwood Shell, 214 Linwood Road; Lyttleton, 28 London Street; Moorehouse Ave Pak N Save, 297 Moorhouse Avenue; BNZ New Brighton, 99 Seaview Road; The Palms, Marshlands Road; Parklands Fresh Choice, 60 Queenspark Drive; Rangiora New World, 10 Good Street; Redcliffs New World, 188 Main Road; Riccarton Mall (Mall closed) Divison Street; St Martin New World (New World Closed), 96 Wilsons Road; Shirley Shell, 214 Linwood Road; Shirley Woolworths, Cnr Marshlands and New Brighton Road; Stanmore New World, 288 Stanmore Road; South City Centre, 555 Colombo Street; Wainoni Pak N Save, 172 - 174 Wainoni Road. All city branches are closed.

The following Westpac ATMs are operational:

113 Carters Road; Beckenham, 147 Columbo Street; Belfast Centre, 812 Main North Road; Bush Inn, Cnr Waimairi and Riccarton Road; Christchurch Airport; Countdown Church Corner, Cnr Riccarton Road and Hansons Lane; Countdown, Moorehouse Ave, 343 Moorehouse Avenue; Edgeware, 1066 Colombo Street; Ferry Road, 268 Ferry Road; Fresh Choice Avonhead, Cnr Withells Road and Merrin Street; Halswell Shopping Mall; Hornby Mall; Ilam, 213 Waimairi Road; Lincoln, Cnr William and Gerald Street; Merivale, 215 Papanui Road; Northlands Mall; Rolleston, 70-76 Rolleston Drive; Supervalue Plus, Fendalton Village; Supervalue Plus, Lincoln Road; Upper Riccarton, 3 Waimairi Road. All branches in the city are closed.


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