We have had recent reports that homeowners and other occupants are being telephoned by people falsely representing themselves as accredited contractors, with the apparent purpose of creating opportunities for burglary.
We would like to ensure that you know what to expect when we get in touch with you about your repairs. If you receive an approach that doesn’t stack up, you should treat it with suspicion.
This is what happens when we contact you for the first time ...
You will be contacted by a Fletcher EQR staff member based in one of our Hubs. The first contact will not be from a contractor.
The scoping visit – when we visit you to review the damage to your home and prepare a Scope of Works – always involves a Fletcher EQR staff member (one of our contract supervisors). It will also involve a contractor representative, and often an EQC staff member as well.
If you haven’t heard directly from Fletcher EQR but you are contacted by a contractor's representative you should ask:
What is your name?
What is the ID number on your Fletcher EQR identification card?
What is the name of the company your work for?
Which Fletcher EQR Hub has referred you?
What is the name of the contract supervisor you are working with?
Having asked those questions you should be able to assess whether the approach is legitimate. You can also refer to our Hub contacts page – www.eqr.co.nz/contacts - and call the relevant Hub to confirm the information supplied by the caller.
We advise you not to provide any information to a caller unless you’re absolutely certain about their identity.
Finally, any Fletcher or contractor staff who come to your home in connection with repairs should be able to produce the relevant identification card.