What you can expect from Fletcher EQR: Project management of high quality repairs, undertaken by independent contractors, who have completed our accreditation process; Quality assurance to ensure works and materials meet required standards; Compliance with the building codes and consenting requirements, and obtaining code compliance certificates for the work where applicable; Programming contractors, consultants and other procurement to complete repairs in a timely fashion; Paying contractors, suppliers and consultants on behalf of EQC; Screen contractors and suppliers to ensure quality standards can be met; Obtain expert advice, where required, from engineers, architects, designers and other consultants; Provide the opportunity to comment on all aspects of our service by contacting us at any time; Prompt, helpful and friendly response to telephone and e-mail enquiries, normally within two working days; Provide regular news updates on our website to keep you informed of all our latest guidance in all areas; Make an initial response to complaints within one working day.