Fix Our Homes TC3 Letter

Posted 18 Jul 2012 by TC3limbo Popular
Posted in Insurance , TC3

This is a letter we want to show the rest of New Zealand so that everyone knows what we are going through. We need support, we are suffering and we really feel as though we are not listened to by the authorities. Thank you for all the support so far from everyone and to people who provide places to share this info. 


To:

Gerry Brownlee, Minister for Earthquake Recovery

Ian Simpson, EQC Chief Executive

Roger Sutton, CERA Chief Executive

Chris Ryan, Insurance Council Chief Executive

We the undersigned are writing to ask you to take action regarding a long delay in recovery for residents of TC3 zoned land. After the red zone, TC3 zoned land is home to those most severely affected by the Christchurch earthquakes. Our concern is that insurers are not fulfilling their obligations under the New Zealand Fair Insurance Code to “settle all valid claims quickly and fairly”.

We have the following concerns:

  • Insurer timeframes for rebuilds on TC3 are currently 3 to 8 years. In June 2011, Gerry Brownlee discussed the reasons for the red zone with a similar timeframe in mind.

“Such wide scale land remediation would take a considerable period of time, and the social dislocation of such massive works would see people out of their homes for at least three years, and in some cases more than five years.”

  • TC3 homeowners are being told repairs must wait behind TC2 repairs.
  • The wait for geotech for TC3 foundations can be 4 months or more, up to 9 months for the EQC drilling program.
  • EQC land damage assessments have still not been released, even though assessments were completed in 2011.
  • EQC has not decided whether some TC3 homes are under or over cap as regards to the June and even February quakes.
  • EQC is refusing to pay out some over cap claims.

We ask that you act to ensure that:

  • Insurers confirm a two year timeframe in which all TC3 repairs will be completed. If an insurance company fails to meet this timeframe, hardship compensation to the homeowner should apply.
  • All insurers proceed without delay on rebuilds in TC3, as first priority.
  • Adequate geotech resources be engaged to inform TC3 repairs in a reasonable timeframe.
  • EQC land damage information be immediately made available, in at least summary form.
  • EQC should provide decisions or at least clear time frames to homeowners who are still waiting for an under/over cap decision.
  • EQC should immediately pay out on claims where the claim has been assessed overcap by either EQC or the private insurer.

 

TC3 Residents of Canterbury


This letter is planned to send to Mr Brownlee, Mr Simpson, Mr Sutton and Mr Ryan soon. If you sign up, your name, suburb (address if you wish to provide it) and comment will be added to what we send. The more people we get to sign, the more weight this gives to our experience that there are problems in TC3. Please sign up using the link below.

 

I own a TC3 property, and I agree with this letter. Let me sign!

all last names have been deleted to provide privacy. 

267 TC3 Canterbury households have already signed. Name

Suburb

Comment

Dale & Yvonne

South New Brighton

We don’t think 3-5 years is a reasonable time to wait for our rebuild.

Lynda & Morgan

New Brighton

 

Julie

New Brighton

We are older and caught up in the delay and are concerned the rebuild won't happen soon enough for us.

Kiri r

Parklands

 

Keeley & Alexander

St Martins

 

Damon

Burwood

 

Robbie & Mel

North New Brighton

 

Carmel

Fendalton

Insurers are using "Guidelines" as an opt out clause inferring they are not legally obligated to follow these as they are only a "Guide". The delay is legally AND morally reprehensive.

Patricia

Spencerville

The timeframe on testing, remediation and rebuilding is far too long.

Robert

Aranui

Current address, Island Bay, Wellington. The TC3 property is uninhabited, wrecked and has not changed since 22 February 2011 apart from quite a few visits from EQC and Tower.

Paul

Dallington

The worse thing for us is the Insurance company won't commit if we're repair or rebuild so left in limbo.

Lionel

Dallington

 

Peter and Jillian

Edgeware

We agree whole heartedly with the sentiments expressed in this letter and back it 100%

Richelle & Aaron

Southshore

We strongly support this letter as like everyone else with TC3 land status we feel that nothing is being done to enable us to move on with our lives, we are stuck in limbo

Lindsay

Richmond

 

Charlotte

Edgeware

Waited for over a year to get a full EQC assessment that was 8 months ago still waiting for EQC to advise over/under cap since being tagged TC3 everything seems to have come to a standstill

Kim & Ray

Dallington

 

Sara & Des

Dallington

 

Jade and Stephen

Linwood

We 100% support this letter, we don't think the 3 - 7 years timeframe that we have been told is very acceptable at all given the fact that my preschools at the time of the quake would be nearing 10years old and having to live in a broken and cold house at that time.

Maria & Peter

Richmond

Unacceptable communication, lack of reasonable time frames and no accountability from those in authority in regard to the residential rebuild in Christchurch should be of great concern to ALL New Zealanders

David

Burwood

Sick of waiting, lack of communication, and delaying tactics. Just want a full assessment and agreed outcome.

Lisa

Southshore

People need clear direction and advice on how to proceed in this complex environment. It is stressful, daunting and beyond a lot of people's capabilities.

Fay

Dallington

A lot of great work is being done MUCH more is required. great letter.

Nick & Annabel

Christchurch Central

EQC is refusing to pay out our cap, despite our house being deemed a complete loss by the insurance company and EQC. House was inspected 8 months ago, after previous inspection (in July 2011) documentation was 'lost' and never recorded on their system.

Mark & Carol

Forest Park

 

Theresa & Darryn

Avondale

 

Paula

Burwood

Add me to David Smiths comment, I'm also a member of group . Fully support letter.

Daryl

Aranui

 

Joseph & Sue

Edgeware

 

Mary

Richmond

Zero communication from insurers.... land issues have been stuck in the "too hard" basket by EQC !!

Craig

Parklands

 

Alan Rebecca

Cashmere

Complaints to EQC are EQR are not responded to at all, have reached stalemate with EQR over our house. No information available.

Karen

Avonside

We need clarity and progress for repairs and rebuilds, 5 years or more wait time is not ok!

Tasha

New Brighton

We fully support the contents of this letter and would like the same option offered those in the red zone eg a reasonable time for our property to be fixed and liveable, not the indefinite timelines provided so far

Jacinta

Wainoni

Wrongly apportioned and house still sinking. Lack of action and apportionment means my insurer will not get involved. 2 neighbours have advised by their insurer land to costly to repair(all 3 of our houses are sinking in line with the land. Let us move on!

Megan

Parklands

Time to reassign some of the central city rebuild to the outer suburbs like us, why do we deserve to live in third world circumstances where sewerage leaks and we get sick from gaping holes in our houses!

Liz

Spencerville

Priority should be being given to the repairing/rebuilding of severely damaged houses

Alister

Spencerville

Nearly 2 years since our home was ruined, and still have no idea whether we can rebuild on our section. Simply not good enough. How much longer is the real work of rebuilding homes going to take.

Jessica

Wainoni

 

Norm & Jasmine

Linwood

 

Belinda

Avondale

 

Kath

Brookhaven

They know our land issues, why wont they tell us? Insurance companies wont move until they get the go ahead from EQC.

Tracey and Wayne

Burwood

We agree with the above letter. We know we have a long wait but would like to know what we are waiting for. We never hear from eqc or our insurance company and if I do phone eqc, I have more information than the call center staff. There needs to be clear guidelines about the drilling, dbh foundations and repair stages. There is too much inconsistent information coming out about what houses will be repaired, how/if they will be repaired. Land claims/remediation/repair policy needs to be made clear to homeowners. One home owner can be told one then and someone in the same situation told something completely different. FIX OUR HOMES AND LAND PLEASE.

Douglas

Avonside

 

Lynette

Bexley

so sick of waiting for action, have not heard from insurance company still don't know if the house is a repair/or rebuild, all our homes should be fixed in a timely manner not upto 7 years its unacceptable we have been thru a natural disaster and we need action now.

David and Narelle

Wainoni

We feel as if we are in a TC3 hole. Our situation includes EQC and Insurance Company frustrations. Their apparent inability to work together is very concerning. Limited, inaccurate, delayed or conflicting information and painfully slow progress towards settlement of claims is creating doubt that we will be dealt with fairly and ethically in a timely manner.

Christina

Dallington

 

Carlene

Aranui

Waiting, waiting waiting

David

Richmond

 

Karen & Richard

Richmond

Lack of information from all agencies concerned. Suitable timeframes not available - in fact no timeframes at all.

Lis

Burwood

Would like to see action in regards to seeing our land reports and building and repairing of TC3 homes now not in years to come. The same payout for our land (eg gv amount) as redzone if our land is deemed uneconomical to repair and if insurance companies will not insure our homes on TC3. John Key promised there would be no one left out of pocket or disadvantaged by quakes but there already is. He needs to stand by his word and get this mess sorted.

Leona Van

North New Brighton

 

Ben

Brookhaven

 

john

Parklands

We want clarification on our land as far as remediation and not some surface landscaping to supposedly fix it,as we are a rebuild but don't plan on rebuilding on our section, just want it fixed so we can move on.

Chris & Fiona

Parklands

Our house is unsafe to live in and we are on TC3 land. Our rental subsidy ends in 6 months. Our insurance company have advised that our area is too high a risk and not 'good to go' for rebuild. They have advised us that we will have to wait approx 5 years before they think we might be able to rebuild. Because EQC have not paid our overcap amount which EQC have acknowledged they owe us, our file is now under dispute between EQC and the insurer, and has reached a standstill. The battles with EQC and our insurance company, are affecting our health and mental well-being. The inability to move on or re-establish our home is simply unacceptable. We need a solution for TC3 land and we need it NOW!

Philip

Fendalton

- Southern (no)-Response. - Waiting for geotech interpretations, further assesments and engineering reviews as well as peer reviews of the file and repair plans. - Money is being spent in all the wrong places, without enough repairs actually happening - Finding a way forward is undefined - Nervous that it will take 4-5 years for repairs to start - EQC, CERA, Southern Response are all Crown enities. They should step up to the plate to fix everybody's home - quickly.

Bernie

Southshore

Personally in no hurry due to not wanting to disrupt elderly pets but Would at least like to know for sure whether it will be a rebuild or repair of my sunken house on "thin crust" land. Had overcap payment quick after sept 2010 but now EQC backtracking with each inspection and slow land report does not help.

Angela and nathan

Parklands

 

Richard and Linda

Brookhaven

We strongly support this letter. The time frame for rebuilds in TC3 is unreasonable. The Government/EQC/insurers have no idea how stressful it is being in limbo and being unable to move on. Rebuilds 3 to 8 years??? DISGRACEFUL!!!!

Terry & Catherine

Hoon Hay

 

Beverley

North New Brighton

I would like to see all repairs and rebuilds done within the next two years so we can get on with our lives and stop having to worry about all the lack of communicaton.

Emma

Dallington

We have a young family our house is leaking and we have large gaps around all our windows, our power bill has tripled. Our insurance company willn't touch us cause we are TC3, come on how can we live like this for the next 5 + years while we wait for our house to get repaired.

Kim & David

St Martins

 

Brayden and Sarah

New Brighton

We are frustrated and disheartened at the lack of progress with our house and land claim. We have two small children and are living in a house with liquefaction underneath and around us, no safe outdoor play space, and a house that has mould growing and is freezing and draughty. All this combined with a lack of communication from EQC (12 weeks and counting waiting for the results of our dual assessment!) and it is yet another bleak winter. We need answers, we need certainty, we need accountability and we need to be able to move on with our lives.

Darrel and Debbie

New Brighton

We totally support this letter as we feel TC3 are the forgotten ones, yes the red zoners have it bad but a huge number of TC3 do as well at least they have some answers and can try and move on with their lives.... would be nice to at least be acknowledged and have everyone on the same page.

Kelly & Stuart

Spencerville

 

Jane

Christchurch

 

Jane

St Albans

 

Karen

Southshore

How can people be expected to wait 3 to 5 years to have their houses rebuilt? Many of us have not been able to live in our homes since September 2010 - we have already been waiting for almost 2 years!

Jane & Robert

St Albans

 

Anna

St Albans

Why do homeowners feel so excluded from this process? I would like to see a co-ordinated approach to this process with clear guidance communicated to homeowners on the steps necessary to progress the repair or rebuild of their home, so people know where they are and what they have to do. No one doubts this is a huge complex problem that is going to take time but homeowners need some certainty.

Kathy

Somerfield

I have sat in my TC3 home for some time. My insurer says that my house is undercap for the february quake and fobb me off to EQC. I don't get any answers from them as to when my house will be repaired. I have heard residents will have to wait 7 years for repair - that is ridiculous!. All TC2 properties are being fixed while TC3 property owners are told to wait....7years!!.

Mark and Alison

Fendalton

Our main concern is the lack of communication from EQC, including no response at all from Bruce Emson, Customer Services Manager, who specifically requested that people write to him regarding payment of the cap if in TC3 zone. He denied there was a freeze on these payments.However, we wrote to him in early April and have heard nothing at all. We have been given no time frames whatsoever, but when we hear of waiting up to 8 years we find this completely unacceptable.

Ian & Kelly

New Brighton

We need speedier resolution. Its unfair to be bound to a property for, potentially, longer than 2-3 years. Our lives are anchored unfairly. We need fair, expedient outcomes.

Ali

Christchurch

 

Brett

New Brighton

Paying out over cap claims is too slow, wakeup please

Debbie

richmond

 

Kirsten and Ross

Avondale

Why should our lives feel like we are in limbo, for 8 years...We don't have the choice to move, we are tied to our damaged house unable to move if we wanted to!!

Carey

Edgeware

We moved out of our undamaged redzone property in November 2011 and bought a new property which at the time was zoned green however after purchase became TC3. After the December quake the new property now has far more damage than our red zone house had after all previous earthquakes combined ! We have all the luck!! We had an EQC inspection in January and still haven't been told if we are a repair or rebuild, just get tossed between EQC and Fletchers!!!

Christine  and Andrew

North New Brighton

The continued uncertainty is particularly draining. Also it is difficult to know what maintainence we need to do - will we need it to last 6 months or 5 years?

Margaret

Richmond

Nobody, EQC, Fletchers, NZI, is willing to speak about or give me any information about the status of my property. It is now a year since I was told by EQC assessors that my house was 'probably' a rebuild.

Florin & Florina

Burwood

 

Mara Lucia

Brookhaven

I strongly support this letter. I do not agree with the time frame for rebuilding, I do not agree with the way EQC, Insurances are doing. I think is time for us to stop to live in a limbo!!!!!!

Phil and Maddy

Kaiapoi

Our neighbours have foundation damage but we do not. What happens if their land is deemed unfit for a rebuild when they finally get around to drilling? What does that mean for our property? Why should we be forced to hang around waiting for answers. We feel like the forgotten ones. It's about time TC3 land owners were listened to.

Bryan & Liz

Richmond

 

Jon

Shirley

 

Bruce & Carole

Avondale

We can not get any info from EQC or our insurance company about our house or our land We are wondering if it is going to be sorted in our life time as we are in the older age bracket and uncertainty is affecting our health

Lana

North New Brighton

I agree with this letter as we feel we are in limbo. Living in a house that is damaged is bad enough but each earthquake creates more liquifaction under our house which in turn makes our house colder, damper and we have found mould growing under our house! Not healthy with a 4 month old child in the house!! We want information as to when we will be able to be rebuilt, what is happening with our land and a decent timeframe for the rebuild - not 5-7 years!

Gerard and Judy

Richmond

Insurance company assessed house over cap, Eqc moved us to EQR, which means under cap. All without consultation. Insurance is very cooperative but cannot move ahead without over cap payment.

Neil & Diane

Spencerville

 

Amy

Richmond

The prospect of having to wait up to 8 years (or ten years, if we count from the first September quake) is soul destroying. We need to start seeing light at the end of this tunnel. Please!

Ann

Spencerville

1) I think it is unfair that one of the criteria for red zone properties was a 'reasonable time', yet the indications are that TC3 re-builds will be five years or more (which was classified as unreasonable for red zone people). 2) I am wondering if TC3 people will be offered favourable mortgage deals, free financial advice from specialists etc (as for red zone people). There are various quite complex issues among TC3 people, so free or subsidised financial and legal advice would be very welcome.

Leigh & Blair

Burwood

No decision on repair or rebuild, no timeframes, no actual real useful information. A devalued property with a long term sentence.

Kit & Alison

Burwood

Come on eqc get our your issues sorted and fix our homes surely peoples homes are more important than the cbd let us get on with our lives and fix our homes & land sooner rather than later

Shirley

Dallington

I am not a young person and all I want is for my home to be fixed/rebuilt so I can live the rest of my days in my home.The insurance companies say that the elderley and those that cant live in their homes are top priority but from what I can see this is not the case.It feels that we are being fobbed off yet again just get on with it so I can go home

Leigh

Queenspark

 

Mark & Heather

Richmond

The TC3 zoning leaves TC3 property owners with a valueless asset. The value of these properties is further compromised by the slow response to repairs and rebuilds which suggests to potential purchasers of TC3 properties that the insurance companies and government have no confidence in this land. We all entered into the same financial arrangement with the NZ government when we paid our EQC levies. We therefore would expect the same recovery outcomes for all citizens of this country covered by EQC. Sadly this is not the case for TC3 owners. Had the earthquakes occurred in 1993 when the EQC payout was increased to 100K we would have been in a far better situation than now as the EQC contribution would have covered a greater proportion of the repair costs. Sadly, successive governments have not amended this figure and the burden on insurance companies has increased greatly. This burden is further increased by costs associated with rebuilding on TC3 land. We therefore view the government, EQC and CERA as most responsible for the situation outlined in the above letter. Please fix this mess now.

Aaron

Richmond

Southern response are talking 2-3 years to even think about a rebuild our home. They are not giving us timeframes on TC3 drilling for foundation design and seem to be softening us up for "your home is uneconomic to rebuild" this is worse than the criteria for red zoning.

Damian & Michelle

North New Brighton

Sick of beaurocratic bulls&*t - where is good old kiwi common sense - This needs to be sorted.

Pam & Rob

Richmond

No idea of timeframes, or whether we are over cap as damage over 3 quakes . Drilling on the front of other properties the area does not seem to resolve the assessment of our land. How is the damage going to be repaired? Will it be repaired? If damage to land is more than EQC will pay we are expected to cover shortfall which is unacceptable.

Joe

Opawa

As time marches on, the generosity of the "coverage" provided by EQC and insurers is dwindling. Fairness demands that everyone is treated equally. Just becasue we're at the end of the queue, that does NOT mean that we should get the worst deal.

Olwen & Brian

Halswell

Too much money spent on sports facilities, unstable structures and superficial repairs. Not enough on the people in real need. Get these homes rebuilt or repaired now! Our over-stretched hospitals will not be able to provide for the influx of desperately ill and dying.

maria and steve

South Brighton

Our house is very badly damaged and 1 side of the house as dropped alot to the point the foundation has nearly disappeared.We have had no working toilet since the Feb22 quake as the house is on the drains/sewage!!!,both eqc& insurance company have said it is a rebulid at this stage.We still havent had this scope of works or drilling done in our street that we know about let alone on our land.Start looking after the people in Christchurch not getting the CBD sorted GRRRRRRRRRRR!!!

Stephanie

Woolston

The conditions we are expected to live in are seriously affecting my health, have lost a further 11% of bone density in my spine, hypothermia this winter leading to a month of bronchitis, my unit continues to fall into the sinkholes which it fell into on Feb 22, still no information from Tower,as to their intentions regarding my property,impossible to heat my home and it is very damp,as well as the gaps,their opinion regards habitibility are outrageous,,another winter could easily be impossible to survive living in these conditions.

Clarrie

Richmond

The vast majority of TC3 Blue properties with foundation damage are currently in limbo because EQC is unable or unwilling to resolve the issue of land remediation. Insurance Companies can't proceed without EQC getting their act together. Minister Brownlee needs to turn the EQC switch to "go" or find people capable of making things happen. My house has been drilled and studied by a firm appointed by my insurance company but EQC won't accept those results. EQC wants their "one hole somewhere near your property". How dumb is that? I doubt they know what they will do with the results of that hole but I suspect that is where their head might go.

Don

Richmond

This whole process, and now the vagueness about geotechnical assessments has contributed to disempowerment of individuals and our communities. The so called "updates' and good news stories just rub salt in the wounds. The updates are generalized and feel like propaganda and the 'goodnews' stories are not representative of the reality for so many of us, who are used to taking responsibility for our homes and lives. We should either be allowed and helped to get on with it or be given much more detailed information on progress, issues and reasons for delay. This is meant after all to be a democracy and not an autocracy that we live in. The whole thing is continuing to be very poorly governed and insurance companies corporate interests given way too much consideration. They contracted to give us a service which is all to frequently not being delivered. And me, well I'm getting fed up with waiting and patronizing press releases.

Garry & Patricia

Opawa

We have been advised by our insurance to take the $$and downsize as our rebuild will be too many years away. We are in our 70s and feel bitterly let down by all

Amy

South Brighton

We have 2 children in an 'uninhabitable' house with a broken asbestos roof on an lean of 394mm. We should not have to live in this substandard way for so long. Its an embarrassment to Canterbury and New Zealand.

Jeff

SouthShore

I very strongly agree with the above letter. I am also begining to believe that New Zealand is no better than a third world country when it comes to looking after disaster victims.Our insurance company simply does not want to know, they don't want to do anything, we just get excuse after excuse from them.We wanted our proerty to go RED as we have had far too much lateral damage, the house has been pushed north approximately 6 inches/150mm, it has been twisted out of shape and has sunk.The land underneath is too soft and the water table has risen to within 900mm of the surface.I know that it is good to be wise in hindsight but the land should never have been allowed to be built on in the first place. All I can say is that Gerry Brownlee and company really need to get their respective heads out of the sand and use some good old commonsense to get things moving for all TC3 residents!!!!

James & Dorothy

Burwood

17 months out of our property. Nothing. Insurance company have confirmed a rebuild on very badly damaged land on the stream side of road. How much longer until drilling takes place? Both in our 70's and if a 3-5 year wait for a rebuild what then? Insurance and EQC should be working together to remedy the situation as there are a lot of homeowners in our situation.

Hugh

Avonside

We purchased insurance in good faith with an expectation of prompt service. If insurance companies or EQC are unable to honour their side of the contract then fair compensation should be levied as part of the settlement. The fact that there was a major earthquake is a problem for the insurers, not the home owners who only want there contracts honoured. A better way to illustrate this is with an example. My Mum has paid insurance for 50 years on her house and never claimed on it. Can you imagine the reception she would get from her insurer if she went and asked them for half of her money back because she never got to use the insurance. And because reality didn't match what she thought would happen the contract should be re-negotiated retroactively. That is exactly what the insurers are telling us - but from their side of the contract.

Rene

Parklands

Our house has been demolished , now eqc have said our land won't be geoteched even though there are land claims for June and December over the land , and the house was demolished the following feb

John

Parklands

 

Sonny and Sean

Aranui

waiting for the last 20million years for a rebuild(felt like it). Needing timeline for a rebuild so we can plan our lives again.

Paul and Sandra

Southshore

Concerned about length of time for geotech report and the possibility that the land is deemed to be unsuitable to build on after all that. Will red zone options apply i.e. GV for land or will EQC guidelines apply i.e. 8 metres from house or 450 squares (which ever is the cheapest)?. If EQC guidelines apply then that is unfair as red zoners did not have that applied to their land and yet their land has been deemed unsuitable to build on. Also concerned about the project management fee for a rebuild and insurance saying that you need to pay half of the fee if you decided to take a cash payment for your house. That is a $27,000 loss to the homeowner and $27,000 gain for a building company for what? If we did go ahead with rebuild then the fee is $54,000 for one house. It is not morally right that companies will make a huge amount of money out of this and the rest of New Zealand is supporting this with increased insurance payments.

Tony and Pam

Avondale

We fully support the contents of this letter and would like some assurance that properties will be fixed in a reasonable time, not the indefinite timelines we are being given

Sue

St Albans

 

prashant.

dallington

I still can't understand why cera or fletchers are taking time for road repairs aroud dallington its been one and half year and not an iota of road has been repaired I think its the hand in glove relationship between the government and the contractors.I am waiting for the day when I will be driving safetly out of my driveway.

Edith and Klaus

Parklands

 

Susan

Richmond

It is absolutely not okay to keep people in the dreadful situations they are currently trying to cope with. Three to eight years is ridiculous and a clear signal that the " powers that be" are out of their depth and totally unable to manage this crisis. I am 62 and you are telling me that I may be 70 before we have a place to live that isn't falling down and instead of land that is so damaged we cannot walk on it, we could actually feel safe outside? You will cripple people in that the mental health issues will totally undo the city and in case you have forgotten, you are dealing with people and families. You have land that is clearly damaged but you wont red zone. You ask us, the rate payers, to pay for damaged land in Sumner and yet leave us with broken homes and broken land. It won't be long until a good sector of the community will be broken in spirit also. Your ridiculous "advisory committee " with the likes of Jenny Shipley taking thousands of dollars and the rest of the "ex" National MP's have no right to make decisions on our behalf. In fact, no MP should be anywhere near this situation. You need an expert in disaster recovery, not a group of hacks that have no idea about what they are doing. You are obligated to make sure the people of Christchurch are cared for: that they have a home that is not damaged and broken: that they do not loose their equity in the process and most important is that there is a reasonable time frame for all of this to happen. Two years is the only way for this to happen and you are obligated for the well being of this community to lobby the Insurance Companies to take not of our concerns. Take this seriously as there are many people out here that have had enough.

Gloria and Ray

Parklands East

We are in the older age group and very concerned about the lengthy time frames involved in rebuilding our house. We are in some of the worst TC3 land and therefore very worried that we may not be able to get insurance when we do build and without insurance would have no eqc cover either. This would make our house unsaleable as no bank will lend for a mortgage on uninsured houses. We therefore won't be able to move on when it becomes necessary because of age. Feel like we are trapped.

Al & Terri

Avonside

 

Eng

Dallington

I support all the way thru.

Charles and

Avonside

 

Roselyn and Thomas

Shirley

 

Roger

New Brighton

Full engineers report available for our property that is clearly over-cap but still no attempt by either EQC or State insurance to respond to our request for an assessment despite them both having this report!.

Jo

Beckenham

Please let us know what is happening with our house as we still haven't had our full assessment and won't until drilling rig has been next year.

alastair

aranui

thought i better join the never never land club

Tim and Stacey

Avonside

 

Dayle

Dallington

We have had a letter telling us we are in the highest priority being TC3, what a joke as we hear nothing and see no body. They continue to fix houses on the westside of town and leave us to freeze and with 3 children, 1 with health issues it it not much fun! I wonder how long the minister(what a joke) would last over here!

Alan & Carolyn

North New Brighton

 

Sally Blundell & David

Opawa

 

Patrick & Lois

South Brighton

 

Tania

St Martins

Our builder said we were so close to the cap and he had not priced the foundation yet, however he can't price this until land info is available leaving us in this no mans land for however long. Once we confirm we are over cap-then the whole process will start again with the insurer. We did emergency repairs to allow our daughter back in her room, and yet eqc decided we should have left her in the lounge, and won't reimburse us for the repair.

Lynda

Burwood

I am tired of waiting. The land zone, DBH building guidelines, drilling, land reports, EQC, Insurance - and each one gets delayed a few months more than expected. When is anyone in TC3 going to get to move on rather than waiting for someone else to make a decision?

Alison

Dallington

I agree with this letter my children and I want to move on with our lives we feel like we are trapped to this house

Sarah de

Avonside

We have two young children and are living in a reasonable damaged home with liquefaction still under the house. Our insurance company keeps changing our case manager and we are getting nowhere fast. It is about time that someone holds the insurance companies accountable so that we are treated fairly and in a timely manner - we do not like living in limbo, we do not like having to chase answers from EQC and our insurance company, we do not like that our life is on hold and we are stuck in a broken home that is potentially damaging our health and that of our young children.

Kevin & Tina

Shirley

We bought our property for a short term while our son went to shirley boys. we need to move on. We should have moved last year. Now they who ever they are said repairs could take up to 8 years. 8 Years of power bills of 600.00 per month and we are still cold. I want to move on but can't. EQC gave us our check but Insurance company wont even say if we are a repair or rebuild maybe next year. Too long to keep us waiting. Not fair.

Maureen

Burwood

We feel the time we have waited for repair to our property is unreasonable. the idea of waiting 2-3 years is totally unacceptable.

Linda

south new brighton

Its taking too long and I'm most unhappy about the constant delays.waiting too long for information, and results to the outcome of the land and re assessment of damage to the property, drafty house action required now. still paying full insurance and rates with disruptions to road

Ross & Wendy

Parklands

Like many others we just want to be able to move forward within a reasonable time frame.

Suzanne

Richmond

I am still with EQC but my pile damaged property needs a re-assessment. While I am waiting for it's repair and sale I have to continue working. My Retirement date seems to get further and further away.

Jacqueline

Beckenham

We were just drawing up plans to extend our house mid 2010. Now we are stuck in this house which is getting way too small for the growing family. EQC is putting our plans, for which we worked incredibly hard and saved frugally for years, on hold for years for no good reason. By the time they get around to us, the kids may be ready to leave home. Kids don't stop growing!

Gina

Waltham

Jsut want to be able to fix our piles so that the house doesn't get more damaged in the 3 - 8 years I am being told it'll take!

Chris & Julia

Dallington

It's been FAR too long... Please fix the roads. Or offer to pay to fix our cars for the damage the roads is causing them! Our house had liqufaction inside every room, the interior floors are no longer connected to the walls, our North wall is leaning out, the struts in our roof have all moved... Please asess us proplerly and rebuild us or let us go. We are trapped and hamstrung and have two small children.

Ali and John

Southshore

 

Rowan and Chris

Brookhaven

We agree with the above letter. We are TC3 and have been told that we are a rebuild but as Brookhaven has not been fully checked even though we had massive liquefaction, are we ok to rebuild on this land? What if there is another large earthquake and liquefaction occurs again, will we be covered by insurance if we have rebuilt? We feel totally in limbo, it's almost two years now and we need to what is happening!

Florence

Sth New Brighton

As an 80 year old resident I do not have the luxury of time to wait for a long drawn-out decision on the state of my land. A process that favours the insurer, at my expense.

Jackie

Dallington

Completely support this letter! Totally frustrated and demoralized with the inadequacies of EQC, CERA and our insurance company- it appears no one is working together and we're all left in the dark, waiting, waiting....

Ruth

South Shore

I am so fortunate to be able to continue to live in my house but it is a shambles. I virtually live in one bedroom and my office - the kitchen and front living areas are damaged, freezing cold and draughty.. I believe that over the next 1-2 years we should be seeing real progress on repairs and rebuilds - it is just not good enough for the insurers to blame EQC and EQC to blame Geotech - as soon as those drilling reports are released starting September then rebuilds and repairs must commence - NO DEBATE from EQC or insurers just action..

Simon & Alison

Dallington

We managed to fight past EQC's incompetence to get our over-cap payment, although it took over a year of stress. We feel for those still struggling with EQC. We are unsure about our insurance company as they seem okay, so far, but believe the current time-frames are far too long.

Les & Lyn

South New Brighton

 

Stephen & Pene

Avonside

Time to stop trying to save money, stop hiding behind delaying tactics and stop trying to make the books/statistics look good. It is time to apply commonsense and world accepted triage practice - TREAT THE WORST EFFECTED FIRST!

Julie

St Albans

We are still awaiting an EQC land team visit, with our stream flooding over the property in the meantime.

Carol

Woolston

Please don't prolong this agony.

Ross & Kathleen

Dallington

Wife's health has suffered considerably and insurance company is holding things up by trying to spread claim over all quakes in the attempt to make each claim under cap so we are not their problem. If I had a car accident and had trouble getting money from driver who caused the accident insurance company would go ahead and fix car then try and recoup money later so what's the difference. Stop using us as pawns. As far as health issue goes, insurance says "Not our Problem". May have to turn down a job opertunity because of lack of progress.

Kurt and Jessie

Dallington

As young people who were first home buyers in the Dallington area (bought our house only weeks before the September quake) and have very low equity in our property, we want answers from EQC. We want answers regarding the land damage on our section and we want answers regarding when our home will be fixed. Only then can we really get on and enjoy a long and fulfilling life in Christchurch again.

Katie

Waltham

 

Ramirez

Avonside

We have had four visits from EQ assessors and three from Fletchers, nothing has become of any of these visists, how long do we wait. We fully agree with this letter and feel all the frustration that comes with being zoned TC3

Wayne

St Albans

We are still waiting for an EQC land assessment although the stream banks have collasped and the flooding is all over the garden.

May-ling

Linwood

 

Chris

South Shore

 

Alan

Burwood

While I would prefer a thorough job done I would also appreciate a speedy resolution and I believe that both are possible. The process of settling the decision for TC3 land appears to have been long, drawn out, cumbersome and confusing. To the same questions a variety of answers have been given. If there is no money to settle why not say so? If there is no end in sight why not say so? If there is no hope why not say so? The ongoing stalling and delay is unbearable, yet we bear it. Until, like our French counter-parts who's special day we celebrate this month; we storming the Bastille.

Mike and Julia

Opawa

For years we pay rates, EQC levies, insurance premiums and taxes. C'mon Roger, Gerry, Ian and Chris. We shouldn't have to wait for years to get our houses rebuilt. Get your act together, show some compassion and urgency. This situation is not ok for a modern city in a modern country

Jonelle

New Brighton

 

Thomas

New Brighton

 

Amanda

Avonside

I believe because of the damage to our land and building our home is deteriorating quickly mainly because of damp and cracks in paint, timber and foundations, and the liquefaction sitting under the house. If it is not repaired soon it will simply rot. I am also concerned for the health of our family, living in a damp, mouldy home. This house was a lovely warm dry home before the earth quakes.

Deb

Edgeware

Not only do I have TC3 land - but my home is one of four in ONE building with four separate owners... EQC and the THREE insurance companies involved refuse to assess this as ONE building, and any communication we get from any party varies from nothing wrong with the building through to total rebuild! Our sewer drains are shattered, but EQC won't fix them until a decision is made on the property. How long with this limbo land nightmare go on for? One of the owners is 83, and I suspect won't live to see her home fixed or rebuilt! So much for the elderly taking priority.

Claire & Colin

Burwood

 

Debra

Richmond

I 100% agree with this letter. And as for comments.....where do I start? I was finally starting to get somewhere with Insurance once EQC handed it over to them, after pointless, futile inspections by EQC (who totally missed the crack running right thru my slab). BUT now EQC is disputing Insurance reports that house a rebuild. Wants another dual inspection!!! Back to square one and my claim has been halted until I grant them access. BUT They have photos, they have all their reports, they have previously ripped up the carpets, they have two lots of gas levels, they have a price from a slab re-leveling company, they have price from their building company to rebuild. The added stress from dealing with EQC and Insurance - on top of going thru hell in those EQs, having liquefaction 3 times, no sewer for 8 months, living on the edge of the red zone with the dust and destruction - has made me leave CHCH. I have walked away with nothing. I am not there to let them in - it is just stalling tactics and it is disgusting. They are both using the TC3 as an excuse for no action. No money from them, and no progress. Basically my Insurance and EQC are squabbling about the EQC portion(s) and I am caught in the middle, in limbo land. First and foremost our sections need the GeoTechs done - can this land even be re built on? Stop the stalling

Julie

Sydenham

Living the dream, I don't think so. One letter from Cera, lost paperwork at Eqc, answers would be appreciated, isn't that what I am paying Eqc via my insurance company for...If its too big for Eqc let the insurance companies do the job and bill it back to them....please!

Roland & Renate

Queenspark

We purchased insurance in good faith with an expectation of prompt service. If insurance companies/ EQC/the powers that be are unable to honour their side of the contract then fair compensation should be given. TC3 zoning has given our assets a death sentence and the fact that there was a major earthquake is a problem for the insurers, not the home owners who only want there contracts honoured being stuck in limboland is unfair and is having a severe impact on peoples lives, their health and their ability to recover from a major disaster and move on-COME ON DO THE RIGHT THING!!

Andrew

Avonside

New Zealand governments are very efficient when it comes to streamlining business and lining the pockets of the wealthy - but, as we find now, is very slow when it comes to looking after the people who vote them in and actually do all the work in this economy. This is ridiculous considering the fortunes being made by some parties involved in the ChCh reconstruction industry. An economy that can't put people in warm healthy homes isn't what we think we're voting for. So why is it what we're getting? In 5 - 7 years our house will be rotten, our kids will have left home, and we will have given up on Christchurch and left - assuming we can. There is no shortage of anything needed to get all this done in an acceptable timeframe. There is, however, a shortage of interest in anything which doesn't make the right people money. I'm past the point of asking nicely and pleading. New Zealanders must come first in this economy. It'd be a first.

Troy and Dianne

north new brighton

 

Iris & Tony

Avondale

We agree with all of the above, gerry's catch cry at the begining of this process was that he will guarantee equity on our properties. how does one do that when no one want's to buy in this area anymore. The inconvenience that had been going on since Feb and rumor to go on for at least 8 years, how is this not different from the red zone? If my land is TC3 and good to go why does the house continues to move and sink, How do you design to rectify that? I believe its all a total waste of resources and time. there seems to be no logic in testing areas that I can see. and finally, if our zone reviewing is to be taken seriously, why are they repairing our storm water sewerage, roading and foot paths before this process is completed?

Amanda

Shirley

3/5 years! so how does the insurance industry justify this to you, that makes you believe this is an acceptable timeframe?

Shirley

Dallington

 

Dominic

Parklands

TC3 rating on land is like being RED ZONED but WITHOUT PAYOUT!!

Hjortur

South Brighton

 

Anita & Nigel

South New Brighton

I agree completely with this letter. What I cannot understand is when the drilling is happening for the people in South New Brighton our suburb is not even on the drilling list. EQC has advised we are over cap but have not had any advice from EQC regarding payment. I spoke recently to EQC and they advised that we are not awaiting the drilling process as we are substantial over cap but it is the sheer volume of claims that is holding everything up? Need to look at streamlining processes in EQC. So what do you believe???

B & P

South Brighton

 

Trisha

Edgeware

In what seems to be a 'first in best served' system we TC3 property owners are being left behind while properties with less land and house damage are being repaired. This doesn't seem fair or sensible - please explain the logic behind this system?

Simon & Anna

Parklands

 

Valerie

Edgeware

 

John and Carole

Southshore

We both agree 100% with the contents of this letter. Our most pressing concern is the lack of a land damage assessment by EQC, coupled with the delay in the geotech drilling programme. Until they are at hand, we are, like many others, in limbo.

Tracey & Jon

Dallington

We 100% agree with this letter and the resulting comments from everyone here. We are battling to get some type of result, but we are also without insurance after our provider, Ansvar (whom we paid faithfully every year for 10 years), left the country!!! No one wants to insure us!

Jo-Anne

Shirley

The lack of information and constant shifting of time-frames has become exhausting and demoralising. In the meantime the damage to our homes is just getting worse. Up to 8 years is an unacceptable length of time for families to be be living in limbo. We need to know what is going to happen with our properties so we can get on with our lives.

Anna

St Albans

 

Bruce

Wainoni

 

Anne

South Brighton

I totally endorse the content of this letter. it is hard to see friends with minor damage getting their homes redecorated while those of us with much more severe damage having to live with these conditions with no sign of a time-frame for amelioration

Kevin & Dianne

South Brighton

 

Jeanette

South Brighton

I agree 100% with this letter. I am in mid 70's and cannot afford the time to wait for the rebuild of my damaged home and land

Craig

Southshore

I agree whole heartedly with the sentiments expressed in this letter and back it 100%

John

Southshore

We are both 77 will we live long enough to see our home repaired??? Why do Insurance Companys love taking in monies but are reluctant in paying OUT. The fear of unknowning just what will happen to us is proving to be very stressful for my wife. She has a Pacemaker and is in delicate health. Please be more honest and up front with us.

Edel & Russell

South New Brighton

We believe we are well over the EQC cap at this stage, but cannot get this confirmed. It would make HUGE difference to us if we could progress with this part and had a clear plan/timescale to work with.

Noeline

Dallington

Sick of waiting.

Monique

New Brighton

 

Caryl & Grant

Parklands

Do not know if over or under cap. Have received no information to date. Don't think waiting many years for resolution is acceptable can't wait in limbo for ever ! Frustrated with the process think some of these houses need to be sorted before the minor jobs get done.

Lana & Mark

Dallington

Undue delay in over cap compensation and advise on geotechnical drilling process. Should fix homes that have major damage before plastering and painting a few walls that would not harm homeowners if it was delayed

Lynne

South Brighton

At 72 years old time is not on my side. My temporary accommodation insurance cover has run out and my only income is the government super. Being Green TC3 is worse than Red because there is no land payout, if the rebuild of the house is more than the insurance company is prepared to cover!!! Please give us something definite to look forward to soon. EQC are changing the rules all the time, and making what is already a very stressful situation compound.

Claire & Dave

Burwood

The waiting and not knowing what is happening is very stressful - being told it could take years to resolve the situation is not acceptable.

Bob

South New Brighton

Something must be done to speed up the repair process

Denny

Dallington

I strongly agree with the letter and the comments made.

Catherine & Robert

Southshore

 

Alisa & Rodney

Dallington

We are the border between red and TC3, I work for an insurance company so I understand the difficulties, however, I don't understand why a) the roads around here aren't repaired, b) why EQC are so NON-COMMUNICATIVE !! At least let us know if we are under or over Cap, advise re: Geo tech drilling and process etc. Just keep us in the loop and perhaps the interminable wait wouldn't be so stressful. Great letter.

Jan

Brookhaven Woolston

 

Elsje

Southshore

 

Karyn & David

New Brighton

We agree totally with this letter and if the speed and mess they are making in Bexley is anything to go by we will still be waiting in 20 years and alot of us wont be here. I think Brownlee should pull his finger out and get things moving. Our great council cant even keep our roads overhere free of potholes. We live in good old NZ, not third world Bangladesh, so go on Gerry make a decent name for yourself and stop procrastinating.......

Frederick

Edgeware

I agree with the issues raised in this letter and agree the time frames given are not acceptable we need answers and time frames so we too can plan our lives

Anne

Four Avenues

All the reports which are being done over and over again - the same meetings over and over again and nothing happens ...

Rachel

Avonside

It is unacceptable to be living in conditions one can only describe as third world when we are continuing to pay high insurance premiums. We are reasonable people however 3 young children,we want a better environment for them growing up,but have been rendered powerless to move on.

Wendy

Dallinton

I own two adjoining flats in Dallington Tce. I live in one which has damage which doesn't impact greatly on my living conditions although will be costly to fix. My block garage is severely damaged and I have concerns about that with continuing aftershocks. My most pressing concern is that my rental property next door, had to have the garage demolished after the February earthquake. My tenant now has to leave her car outside and has to store other goods normally kept in her garage as best she can in large plastic bins. I have dropped her rent in recognition of the inconvenience but am losing a considerable amount of rent which I am told is not recoverable from my insurance company because the house is still rentable. How long do I have to wait until I can get my garage back and how long will my own garage stand up without the repairs it desperately needs.

Sacha and Nick

South Brighton

Our house is sitting on the ground, drains not working efficiently, foundation fixing may mean we are over the cap but insurance won't talk to us until we know. We need geotech drilling and answers SOON. It is not fair, our kids will have left home in 5-8 years!

Stephanie & Andrew

Edgeware

 

Rafe

north linwood

I agree with the comments of this letter and wish to be part of the group that helps GET THINGS MOVING!! in all my 53 years on this planet i have never seen such a cluster F__K as this!! SORT IT OUT! WE pay your wages !!!

mollie

st. martin's

I totally agree with all the letter states. We have been told that our foundations are fine but the piles on the house need fixing. A builder from our insurance company and one from the E.Q.C. came together to agree on the work to be done and the price. So far we have heard nothing more and feel we are just being patted on the head.I have deep concerns over the way they are suggesting repairing the piles,have concerns over the fact that we were zoned tc3 which could take the value from the property in future although we are assured by all that it will be "in better condition than before "when it is done, and that my husband and I are 83 and 76 respectively and may never see the house repaired.

Richard

St Martins

EQC appears to have forgotten the fact that they are simply just another insurance company, and just like all the other companies have been happy to take our premiums over the years but not prepared to front up when hit by claims, we appreciate that the size of the problem is massive, but that is the nature of earthquakes and should have been anticipated.

Scott

Dallington

We are a pocket of TC3 surrounded by the red zone in Dallington and we have had major liquefaction in all events, to get out of our cul-de-sac we have to drive through the red zone and avoid pot holes which just seem to get filled with road cones but never actually fixed and it has been like that since the original September 4 quake two years ago! I have had to sell my car and downgrade as the suspension was getting to badly damaged to cope with our roads as well. Plus with the Gayhurst bridge having a 3.5 tonne weight limit and the road having major repairs my mother has to walk in the dark from The Palms home with no bus route going through this area which is very unsafe for her. We keep losing street lights as well which means some nights she is walking in pitch black to get home (how would you feel if that was your mother?). You expect us to pay full rates, but yet we see no real progress and feel like we have been abandoned in a suburb which was once one of the most popular to live.

Robin

South New Brighton

My biggest concern is to know when the final land report will be made available as to whether or not my land is suitable to rebuild on, and therefore, be able to move on with my life! Should the report prove that our land is not suitable to build on, I feel that we should be left no worse off than if we were originally zoned red. After all it was Ceras decision to zone us red/green, and we shouldn't be penalised.

Ruth

Opawa

 

Brett

Bexley / Aranui

The time frames are unacceptable, We have not lived in our house since Feb 22nd, but we are still expected to pay the mortgage and costs..We are in limbo while you all get paid for putting us through worst turmoil than the Earthquake itself....let us take away your homes, accuse you of putting in false claims , tell you your house damage is pre existing and its all in your head , push you into displacement for 17 odd months and see how you bloody like it.

Robert & Sue

Burwood

We are waiting for the drilling. we have been assessed over 2 events even though all the damage was in feb, both claims are afew thousand under the cap they do not have the foundation damage on either but NO one will talk to us. Our insurance has done 2 assesments the first in may 2011 they wont hand them over, even though the cost is way above the price of a rebuild we are a repair, I cant understand why EQC want the people of NZ to pay for our house when clearly we are over the cap and the insurance is liable, we are living in a crap house and cant see any way out, and while i have some sympathy for some red zone people, others have done so well they are now making money from selling the houses they bought with the payout they got, there is something wrong with the way GERRY BROWNLY is handling everything, i havnt seen any help for TC3 Houses with foundation damage, 17 months on and we still dont know what is going to happen to our house. HOW ABOUT NOT CHANGING THE RULE EVERY FIVE MINUTES.

Maureen

South New Brighton

 

Philip & R

Avonside

We strongly agree with the sentiments of this letter.

Ross

Dallington

Being labelled TC3 is as if we have the plague, we want to move away now from this hell hole but do you think we can get any interest !%&*# Our hope is that we get a favourable decision in the review and turn red.

David

Edgeware

Absolutely unacceptable timeframe. We fully support this letter.

V.

Southshore

The letter outlines the difficulties for all of us not being able to move forward with our lives. I'm in my seventies and do not have the time to invest in a waiting game after being in limbo for 23 months so far. It is unreasonable to have to wait 3 to 8 years to get a resolution on my home. I've met my insurance obligations year after year. When will EQC and the insurance company meet theirs?

Chris

Parklands

We wholeheartedly agree with the sentiment on this letter. 2 years of waiting for answers in limbo needs to be resolved so people can put their lives back together.

Gina

Parklands

The timeframes of re building and repairs is unacceptable. The banks will make it hard for lending on TC3 sections

Tim and Nina

St Martins

We support this letter 100%

Sue & Greg

Southshore

100% agree with this letter and the concerns outlined.

Bruce

Richmond

 

Stuart

Opawa

Yes, I want regular communication from EQC and insurer; information about the assessment of my land to date and a defined timetable for action.

Trevor & Sandy

New Brighton

We have lost confidence in government promises to protect our lifetime investment 35 years of insurance payments why is it seen as more important the city has a rugby park than our homes are fixed

Matt & Kelly

New Brighton

Both our properties in TC3 are assessed by EQC as under-cap over two events, and the first event was only superficial damage. We have provided an independent assessment for both our TC3 properties. These are nearly $250K damage on each property. Seven months on we still have not had any correspondence in regards to this from either EQC or our insurance company, despite frequent contact with them including making official complaints and requesting our information from EQC under the information act. They did not send us the numbers which we need to understand why their valuing is so different. We are now in contact with the ombudsmen, but still have no information. We are both feeling very stressed about all the uncertainty, especially as we do not even know how long the wait will be, we just need some answers so we can plan our future.

Alex

Avonside

 

Stuart

Avondale

Totally agree with the letter. I believe some big heads might be in court soon as the goalposts have been shifted. According to my contract with EQC, I should be repaired/replaced with a building that was sound before any quakes. I disagree with the attitude of "Slap in some glue" and "She'll be right" attitude in regards to satisfactory repairs. As for the Drilling samples being done, this is a JOKE! Hire more drills with the money the top players are earning. Fix our problems instead of lining their pockets at our expense.

Katrina & Tony

Brookhaven

Stop the BS and give us answers! Living in limbo isn't doing us, our families, our nerves any good. No one gives us the answers we want, every date we are given means nothing as it comes and goes and still no answers! You dig liquefaction off your property 3 times and see if you are happy...over it!

Bruce and Gay

Parklands

 

Jill

Southshore

Dont know anything still waiting for Fletchers advised not over cap but still awaiting engineers report. Not heard from EQC or my insurance company. I think that they are hoping that we will fade away.

David & Janet

Parklands

We have a scope of works sent to us after the initial visit by EQC after February 2011. It is proving impossible to get that priced and to get a return visit for the extensive damage we have sustained since. Is it too much to expect service that includes a comprehensive assessment that is priced and a time frame for action - even if it is 2 or so years away - at least you have something to live and work with.

Anne Lardner & Mark

Opawa

After spending much of 2011 in a dispute with EQC over the level of damage to our home, we have finally been paid out by our insurance company for our ruined house and have made the decision to buy another home and get on with our lives. The price is a large mortgage as our TC3 land is of no value to anyone until land assessments have been completed (who knows when?). But for the sake of our health and sanity and that of our three young children, it is worth it.

Sally and Damon

Parklands

How our insurance company can deem us uneconomic to repair and EQC can then not pay our overcap payment is beyond us. Come on EQC pay up and let us move on.

Peter & Carol

Shirley

The delays and uncertainty around these issues are unacceptable and causing a huge amount of stress for us.

Alison & Barry

Parklands

The conflicting information, lies and delaying tactics are a disgrace. This should be about people, not covered sports stadiums or cricket in Hagley Park. If the rest of the world is watching with interest how we deal with a major disaster, they will be shaking their heads in amazement. We were assured at the beginning that no one would lose equity in their properties. Come on let us all get on with our lives - sort this TC3 land out now.

Malcolm & Pauline

Parklands

It is now July 2012 and we still have no idea what's happening to our property. We have had no action on our property from EQC since their initial assessment back in July 2011. We have continually phoned EQC, met with EQC, e-mailed EQC but no response whatsoever apart from minor contents damage claim reimbursements. Promises are not met. Unbelievably stressful.

Meegan

City Centre

Please hurry up... this is financially crippling me. Paying a mortgage and rent because of being unable to do anything with this property is extremely challenging. My mortgage is $640/fortnight and rent on the property i now live in is $700/fortnight. Please insurance pay out and EQC accept that this is over cap and should be paid out on... i'm not certain how much longer i can do this for... I cant even get a contents pay out until EQC accept that this place is unfixable! HELP!

Ian and Denise

Parklands

Houses that creak and groan when a truck goes past, feeling as though there are earthquakes each time. Cold and draughty houses, showers that leak. This is not an acceptable way to live, had a enough with fob offs from the insurance company. Toilets that do not flush properly. Had enough.!!!!

Suzanne

Richmond

 

Casey

Phillipstown

 

Terry & Gill

Parklands

We agree with the letter 100%, our insurers are in dispute with EQC in regard to the % of damage each should pay for the 2 events we have claimed for, (we are overcap and a rebuild) they should have had a guideline for this before a disaster not after the event. We, as other residents are retirees, we haven't got time on our side. The whole system is inefficient, start thinking about our lives and sort it out. We are still expected to pay rates on our properties whether we are living in them or not, we have also been advised by our insurers that we should pay our annual premium to cover our land in case we have another earthquake...we just can't win. All we hear is how wonderful the City is going to be, which just rubs salt into the wound. Our surroundings are depressing, and our lives are on hold, do the right thing and get it sorted NOW.

Mary van der t

Northwood

 

Maree

Southshore

I strongly agree with the letter. EQC will not pay out despite insisting our property is over the cap and we are on the "urgent" list to be paid. Until they pay or make decisions everyone's lives are in limbo.

Sue & Roger

Parklands

 

Scott & Rochelle

Parklands

 

Vera

Burwood

More information is desperately needed.

Ruth

Linwood

Our insurance company doesn't know what to do. Our piles are stuffed but how do they lift a 100 year old house? and where do they store the house while they repair the piles?

Jo & Conrad

Dallington

Totally agree with this letter. Why are insurance companies being allowed to delay rebuilds that are in every other way 'ready to proceed'? Our insurance company wont proceed with our rebuild as they want to find a 'more economical solution' to the DHB Foundation Guidelines. Insurers should be acting on the DHB guidelines and starting rebulds, NOW!

Dalice

Dallington

Its simply not good enough. This is peoples lives!

Vera

Burwood

We need to keep informed as to what's happening.

Dan and Bryony

Richmond

We're sickened by the order of priorities for our cities rebuild. Sickened that with our 2 children we have to live in half a house, dealing with ill health due to poor heating, rain and snow coming in through the roof, rats eating the foam filling we have to pump into the extensive cracks in our ceiling, walls and floor. Sickened that we're STILL waiting for our ground to be assessed; which has suffering lateral spreading and liquefaction. Sickened that despite structural engineers deeming our house a rebuild whilst insurance squeeze us with a fix-up for a house that is now a liability. Where are the priorities??

Amanda & Corey

Aranui

We haven't lived in our home since September 2010......... We know about as much now as we did then which is pretty much nothing its ridiculous!! We don't want the standard fob off answers we want action.

Davy & Libby

Southshore

First the long wait for zoning, but now just a new limbo.

Andy & Bev

Parklands

Cmon EQC and Insurers. Stop fighting over the $$$ between yourselves and look after the people who pay your salarys. This is peoples lives you are playing with. Get your priorties right & fix homes for people most in need. We pay our insurance premiums & EQC levys on time just like everyone else so don't make us wait too long for our repairs or rebuilds. I'ts bad enough losing value on our homes by being branded TC3, get on to fixing these homes & the land to the strenght needed so they can hopefully get back to the values they were before the EQ's.

Jade & Erin

Parklands

AS if going through these big quakes isnt enough - dealing with EQC and Tower is like trying to get blood out of a stone. No answers. No documentation. No timeframes. No nothing, no payout even though our house is a rebuild, EQC have told us on the phone that its a rebuild but wont pay out????????? so we cant move on to our insurance company. It is going to cost hundreds of thousands of dollars JUST FOR FOUNDATIONS!! My husband own Kirk Roberts and they have done their own testing on our land - IT IS SO BAD - IT IS MUNTED. To put a house back on this land will involve time and lots of money.

Tracy

Wianoni

 

Discussion

Related Items

Tower Insurance protest to be staged

Tower Insurance protest to be staged

Wednesday, 26 November 2014 10:33 a.m. by MediaThePress
Tower Peaceful Protest by WeCAN

Tower Peaceful Protest by WeCAN

Tuesday, 25 November 2014 9:49 a.m. by WeCAN
ROVER in our repair programme

ROVER in our repair programme

Tuesday, 25 November 2014 4:29 a.m. by SouthernResponse