One Stop Shock - Information in a PDF that you should print out and have handy

Essential contacts

Canterbury Earthquake Temporary Accommodation Service (CETAS) : 0800 6732 27   

For offers and assistance of accomodation

Christchurch City Council customer services: 03 941 8999 

For help with essential council services such as water supply or sewage disposal.

Earthquake Commission (EQC): 0800 DAMAGE (0800 326 243) 
For information on EQC's insurance cover, cleaning up and making a claim.

Earthquake Government Helpline: 0800 779 997

Healthline (24 hours): 0800 611 116

Red Cross Person Enquiry Line

0800 733 276 or 0800 RED CROSS. For enquiries outside New Zealand:+ 64 7 850 2199

Housing assistance or offers of accommodation.

Inland Revenue Disaster Response Line: 0800 473 566

For information about tax matters, Working for Families Tax Credits, Child Support, KiwiSaver and Student Loans

Federated Farmers helpline: 0800 FARMING (0800 327 646)

For information, advice and contacts for Canterbury farmers (weekdays 8.30am - 5pm).

Business helpline: 0800 42 49 46

Information for business owners.

Christchurch International Airport: 0800 568 369

Including information about travel, tourism and accommodation.


The latest updates about the earthquake

Canterbury Earthquakes Royal Commission

The inquiry will report on the causes of building failure

 canterburyearthquake.org.nz

Local civil defence information for the Canterbury region

Ministry of Civil Defence and Emergency Management

National civil defence website

New Zealand Police

Police, other emergency services and specialist teams are in the area and support is on its way from other areas of New Zealand.

Accident Compensation Corporation

Information about applications for support if you were injured in the earthquake

Christchurch City Council

Stronger Christchurch - rebuilding the Garden City together

Waimakariri District Council

Civil defence and welfare information

Selwyn District Council

Civil defence and welfare information

Announcements by the New Zealand government (on beehive.govt.nz)

Including Ministerial media statements and quake recovery briefings

EarthquakeFIX web portal

Provides people affected by the quake access to professional, competent and fair trade service providers to assist in remedying damage caused to property

Information for business owners

You can also call the BIZ Information line on 0800 42 49 46

Advice for employers and employees

For health and safety and employment relations advice

Inland Revenue

Updates about tax matters, Working for Families Tax Credits, Child Support, KiwiSaver and Student Loans.

Department of Corrections

For staff - Corrections has set up an 0800 line to provide practical staff support and advice. It is also available to staff throughout the country who may have family or friends caught up in the quake. The number is 0800 QUAKEINFO (0800 782 534). It will be staffed around the clock until further notice.

For offenders in the community - Corrections has begun making text and phone contact with all offenders in the Christchurch Area to confirm their safety and whereabouts. Offenders we have not reached yet are urged to phone 0800 222 337. This line will also be answered around the clock until further notice.

Ministry of Justice 
Updates relating to court matters, fines and other justice-related services in Canterbury. 24-hour freephone: 0800 324 627


Recovery: the future

Reconstruction, central and local government support.

 

  • cesb.org.nz - Canterbury Employment and Skills Board

Looking for an overview of the Canterbury labour market and the support on offer?  Click here to find out more. 

Archives New Zealand advice for records managers, archivists, librarians and the recovery of family collections

(Parliamentary Counsel Office website)

 


Your health

This page contains information provided by Canterbury District Health Board.

 

Provides information updates, contacts for telephone services and links to health advice.

Includes advice on food and water safety, disposing of sewage, and personal health.

Important food safety advice for retail food businesses, food products, food manufacturers and consumers.

Follow these guidelines from GetThru.govt.nz to make sure you and your family have enough clean water after a disaster.

  • ACC information - If you have been injured in the Canterbury Earthquake, find out how ACC can help

Your property

Residential and commercial property assessment, insurance, debris cleanup, information for employers and employees etc

              Given so many tradespeople are busy, being able to list a job and only hear from tradespeople who are     available to work can save people a lot of time.

              Connects tradespeople and others offering services, with those rebuilding their lives in Christchurch

Insurance cover, cleaning up and making a claim.

There are a range of health and safety and employment relations issues that employers and employees may need to consider.

Demolition cannot be undertaken without the written approval of the Council.

Find information on building evaluations, demolition and the right processes to follow.

See the latest business information and advice on their homepage

Tenants and landlords affected by the Canterbury earthquake are being encouraged to work together in situations where rental properties have been damaged and may be uninhabitable.

If you live in a Housing New Zealand house in Christchurch and have urgent health and safety issues resulting from damage to your house, please call us immediately on free phone 0800 801 601.

Archives New Zealand advice for records managers, archivists, librarians and the recovery of family collections

Building Safety Evaluation Guidelines is a document produced by the New Zealand Society of Earthquake Engineering. It provides guidance for Territorial Authority Building Control Managers to prepare for, implement and manage building structural safety evaluation activities after major earthquakes or other disaster events, and for engineers and others assisting with the process in the field.

Advice and information for historic home/building owners

Important food safety advice for retail food businesses, food products, food manufacturers and consumers.

The 2CU website is available to help people find your business.


Your business

Information for businesses affected by the earthquake

Earthquake Employment Support Package

Apply online for the Earthquake Employment Support Package which provides support to employers and employees in Canterbury affected by the 22 February 2011 aftershock.

Advice for employers and employees

For health and safety and employment relations advice http://www.dol.govt.nz/quake/

General assistance

This website provides practical advice and information for business recovery following the Canterbury earthquake.

There are a range of health and safety and employment relations issues that employers and employees may be considering as a result of the Canterbury earthquake.

Services available to property owners and of damage estimates resulting from the Canterbury earthquake of 4 September.

Get information and access to professional service providers in the Canterbury region.

Christchurch

The Christchurch City Council and other agencies are working with city businesses to help get Christchurch back business as usual.

Selwyn

Information, advice and support for local residents and businesses.

Waimakariri

Information on support available to North Canterbury businesses following the Darfield earthquake.

Information, advice and support for local residents and businesses.


Financial information

Earthquake Employment Support Package

Apply online for the Earthquake Employment Support Package which provides support to employers and employees in Canterbury affected by the 22 February 2011 aftershock.

Childcare and OSCAR subsidyChildcare and OSCAR subsidy information for parents and providers affected by the Canterbury earthquake.

Work and Income's Canterbury earthquake support page

Includes links to information about financial assistance you and your family may qualify for and information about the earthquake income support subsidy.

Ministry of Social Development Canterbury earthquake support page

Includes links to information about welfare centres, and the status of the Ministry's offices in Christchurch.

EQC (Earthquake Commission)

Insurance cover, cleaning up and making a claim.

Inland Revenue

Updates about tax matters, Working for Families Tax Credits, Child Support, KiwiSaver and Student Loans.

ACC informationIf you have been injured in the Canterbury Earthquake, find out how ACC can help

Commerce Commission - your rights
New Zealand law enables a person who has a debt the right in certain circumstances to ask for a variation in their consumer credit contract on the grounds of hardship.

Scam warning from the Ministry of Consumer Affairs 
Scamwatch and NetSafe have received reports of scammers using the Christchurch earthquake as an opportunity to prey on the goodwill of people donating money to help in the recovery effort. Go to consumeraffairs.govt.nz for more information and an example scam email targeting earthquake donations.


Essential services

Latest information about water and sewage systems, emergency water supplies, electricity, gas, telecommunications.

Electricity

Transportation

Telecommunications


Closures

Road and bridge status, schools, workplaces, public buildings, transportation services.

Canterbury State Highways 
Updates from the NZ Transport Agency.

Latest local road closure updates 
Updates from Christchurch City Council.

School status 
Latest information from the Ministry of Education.

Department of Conservation earthquake updates 
Find out which Department of Conservation (DOC) offices and visitor facilities (tracks, huts, reserves) are closed due to the 22 February 2011 earthquake and learn how DOC is responding to the emergency.

Ministry of Justice 
Canterbury court services. There is a 24-hour freephone number for anyone with questions or concerns relating to court matters, fines or any other justice-related service - 0800 324 627.


Wellbeing support services

Emergency accommodation, counselling services, income support, advice for tourists, health safety and employment relations.

The Ministry of Social Development's Work and Income Service is coordinating the helpline which will provide people affected by the earthquake with a single point of contact for information on government services.

  • Feeling overwhelmed?

Factsheets to help you, your family and community to:

  • understand common emotional reactions to the earthquake
  • learn positive ways of coping
  • identify when to get extra help that will enable you to cope better.

There are also factsheets for emergency response workers, health staff and volunteers

 

  • Recovery Assistance Centres

 

Recovery Assistance Centres are one-stop-shops where people can access welfare information and services. They bring together central, local government and non government organisations. Opening hours: Weekends: 9.00am to 4.00pm Week days: 8.30am to 5.00pm.http://www.msd.govt.nz/emergency/recovery-assistance-centres.html

 

The Ministry of Social Development's main web page for helping those affected by the earthquake. It includes where to go if you need urgent emergency assistance.

Includes links to information about financial assistance you and your family may qualify for and information about the earthquake income support subsidy.

Includes links to information about welfare centres, and the status of the Ministry's offices in Christchurch.

 

If you are a property owner interested in offering accommodation, or a Canterbury resident needing temporary accommodation please go towww.housinghelp.govt.nz or call 0800 HELP 00 (435 700).

Information designed to get your business back up and running

Traumatic incident information and advice for schools following the Canterbury earthquake, share these tips with parents, wh?nau and your school community.

Support fact sheets developed by Massey University are available for download in either PDF or MS Word format.

newzealand.com is providing regular updates for tourists and visitors.


About the earthquake

Scientific information about the quake, aftershocks, image resources and related links.

GeoNet - Canterbury earthquake

Te Ara Encyclopedia of New Zealand

Wikipedia

Other

 
 

 

 

 

       

Canterbury Job Matcher 

This tool has been designed for people out of work to match their skills to vacant positions in the Canterbury region. 

http://www.canterbury.careers.govt.nz

Careers New Zealand 

Canterbury Temporary Accommodation Service 

This service is for Canterbury householders who need help finding temporary accommodation following the September 2010 or February 2011 earthquakes.  

http://www.quakeaccommodation.govt.nz/

Department of Building and Housing & Ministry of Social Development 

Changes to legislation in response to the Canterbury earthquake 

A list of legislation that has been made in response to the earthquake, including Orders and Regulations made under the Canterbury Earthquake Response and Recovery Act 2010 and under other legislation 

http://www.pco.parliament.govt.nz/pco-news/#earthquake 

Parliamentary Counsel Office 

Christchurch City Council - Earthquake information 

Local response information about the 22nd February 2011 earthquake in Canterbury, New Zealand.  

http://canterburyearthquake.org.nz/

Environment Canterbury and Christchurch City Council 

Christchurch Earthquake Appeal 

Make an online donation using your credit card or find out about other ways you can donate. 

http://quakeappeal.com

Department of Internal Affairs and Westpac 

Civil Defence 

Provides national civil defence information and updates. 

http://www.civildefence.govt.nz/

Ministry of Civil Defence and Emergency Management 

Earthquake assistance from ACC 

If you were injured in the earthquake, ACC may be able help with treatment and other support. 

http://www.acc.co.nz/making-a-claim/canterbury-earthquake/index.htm

ACC 

Earthquake Commission 

Homeowners who have properties damaged by the quake (or aftershocks) can lodge a claim with the Earthquake Commission (EQC). EQC's insurance cover applies to both holiday and permanent homes. 

http://canterbury.eqc.govt.nz/

Earthquake Commission 

Earthquake employment support package 

Apply online for the Earthquake Employment Support Package which provides support to employers and employees in Canterbury affected by the 22 February 2011 quake. 

http://www.workandincome.govt.nz/online-services/eesp/index.html

Work and Income 

Emergency assistance from the Ministry of Social Development 

This page will have support information for those affected by the Christchurch earthquake.  

http://www.msd.govt.nz/emergency/index.html

The Ministry of Social Development 

Health, safety and employment issues after the quake 

The advice here is designed to help businesses and their employees make good, safe, sensible and practical decisions in this difficult time. 

http://www.dol.govt.nz/quake/

Department of Labour 

Ministry of Education Canterbury earthquake recovery 

Education's response to the earthquake recovery effort for early childhood services, schools, parents, international students and parents, and tertiary students in Canterbury. 

http://www.minedu.govt.nz/EQNZ

Ministry of Education 

Recovery Assistance Centres 

Recovery Assistance Centres are one-stop-shops where people can access welfare information and services. They bring together central, local government and non government organisations. 

http://www.msd.govt.nz/emergency/recovery-assistance-centres.html

Ministry of Social Development 

Recovery Toolkit for Business 

This Recovery Toolkit contains a number of resources to help small businesses recover from the February 22 earthquake.  

http://www.business.govt.nz/canterbury-earthquake

Ministry of Economic Development 

Statistics New Zealand Earthquake information portal 

This web page catalogues statistical data and reports which may be useful to agencies following the 22 February 2011 earthquake in Christchurch. It provides links to reports and data from Statistics New Zealand and from other government and non-government agencies and organisations. It is a resource that will continue to grow over time. 

http://www.stats.govt.nz/earthquake

Statistics New Zealand 

Stronger Canterbury 

Links to central government information and services for people affected by the Canterbury earthquakes 

http://canterburyearthquake.govt.nz

Department of Internal Affairs